Terms and Conditions
Prices and Payment
All prices are in £ sterling . Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards via paypal pro. Payment is taken once we have established that we can fulfill your order, checked details and stock availability and dispatched your goods. We do not charge your credit or debit card until we have dispatch your order.
We cannot guarantee delivery times but we aim to deliver within 2 working days.
The delivery costs for the UK are a fixed price of £3.95 per pair of boots. The boots are sent by 24hr courier. However, for the No mainland UK, we do reserve the right to send using the Royal Mail Parcel service.
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
After-Sales Services and Guarantees
If you you not satisfied with your product, please return the goods in there original packaging for a full refund with 7 working days of the original purchase date
Any complaints regarding the goods or services supplied should be made to: Fancy Dress Boots 'Customer Services' Tel 01304 825578 or email firstname.lastname@example.org
or write to Fancy Dress Boots at Unit 18 Parkway Centre, Honeywood Parkway, Whitfield, Dover, Kent
You can phone, write or email us with your complaint. Our normal office hours are 09.30 to 18.00 Monday - Friday, and 09.30 to 12.30 Saturday.
These Terms and Conditions do not affect any of your statutory rights.